Return Policy

EnoLED is committed to providing a hassle-free return process for our valued distributors, dealers, partners, and resellers who make direct purchases from EnoLED LED, Inc. 

Please review our return policy below: 

To initiate a return, please contact our customer service at 216-727-3618 or email us at [email protected] to obtain an RMA form. 

All returns require prior approval from EnoLED and must include a Return Merchandise Authorization (RMA) number.

Defective Items Under Warranty

  • We accept returns of defective stock and custom items covered under warranty. Please refer to the warranty policy for the specific product. 
  • EnoLED will evaluate returned items and will repair, replace, or substitute items that are found as defective or issue reimbursement for the original purchase price.

How to Return Defective Products Under Warranty

  • Complete and submit an RMA form. 
  • EnoLED will provide you with a return label to facilitate the shipping of the items to our offices for evaluation.
  • Once the returned items have been evaluated and found to be defective, EnoLED will issue credit to the customer.

Stock Items

  • Orders canceled before shipment will receive a full refund.
  • Stock items may be returned within 30 days with a 20% restocking fee.
  • LED channels may be returned within 30 days with a 50% restocking fee due to high potential for damage during transport and low resale potential.
  • Shipping charges are non-refundable.
  • Custom products are non-cancellable, non-returnable, and non-refundable.

How to Return Stock Items

  • First, complete and submit the RMA form. Our Customer Service will provide you with an RMA number. 
  • Return the product in its original packaging, including all components (e.g., instructions, accessories), along with the provided RMA number. 
  • The customer is responsible for the shipping fees associated with returning the items.

Items Damaged in Shipping

If your order has been damaged during transit by the shipping carrier, please contact EnoLED within 15 calendar days of delivery to initiate an RMA/damage claim. The return process for damaged items follows the same procedure as for defective items.

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