Terms & Conditions

Shipping, Returns and Limited Warranty

These Terms and Conditions apply to products purchased directly from EnoLED Inc. (“EnoLED”) by distributors, dealers,partners, resellers and other commercial buyers (each, a “Buyer”). By submitting an order that EnoLED accepts, the Buyeragrees to these Terms and Conditions. Any different or additional terms in a Buyer purchase order or other document willnot apply unless EnoLED expressly agrees to them in writing.

1. Shipping and Delivery

1.1 Freight Allowance – United States (48 Contiguous States)

General orders: Freight is allowed on orders totaling $500 or more, excluding LED channels.
LED channels: Orders totaling $500 or more in LED channels qualify for free freight. A flat $50 shipping fee applies whenthe LED channel order total is below $500.
Orders below the applicable minimum are subject to the freight charges stated above or EnoLED’s standard freightcharges, as applicable.

1.2 Freight Allowance – Canada, Alaska, Hawaii, Puerto Rico and the Caribbean Islands

General orders: Freight is allowed on orders totaling $1,500 or more, excluding LED channels.
LED channels: LED channels do not qualify for free freight to these locations; standard freight charges apply.
Orders below the applicable minimum are subject to standard freight charges.

1.3 Carrier, Drop Shipping and Expedited Service

EnoLED reserves the right to select the carrier and service, typically UPS Ground or an equivalent service.
A $25 processing fee applies to drop-shipping orders with an order value below $500.
Expedited shipping must be requested in writing on the purchase order. The Buyer is responsible for the full expeditedshipping cost, regardless of order size. Expedited service is subject to availability and may involve additional charges.

1.4 Delivery Schedule

Shipping and delivery dates are estimates and depend on EnoLED receiving complete and timely order information. EnoLEDwill use commercially reasonable efforts to meet the agreed schedule but is not responsible for losses resulting fromdelayed delivery or from a request for a shipping date earlier than EnoLED’s then-current schedule.

2. Returns, Cancellations and Transit Damage

2.1 Return Authorization Required

Every return requires EnoLED’s prior approval and a Return Merchandise Authorization (RMA) number. To request an RMAform and number, contact EnoLED Customer Service. Products returned without authorization may be refused.

2.2 Stock Items

Orders for stock items canceled before shipment will receive a full refund, except for custom products as stated below.
Eligible stock items may be returned within 30 calendar days and are subject to a 20% restocking fee.
Eligible LED channels may be returned within 30 calendar days and are subject to a 50% restocking fee because of theirhigh risk of transit damage and limited resale potential.
Shipping charges are non-refundable.
The Buyer is responsible for return shipping costs for non-defective stock items.
Returned items must be in their original packaging and include all components, instructions and accessories, togetherwith the RMA number.

2.3 Custom Products

Custom products are non-cancellable, non-returnable and non-refundable, except when EnoLED determines that a product isdefective and covered by the Limited Warranty below.

2.4 Items Damaged in Transit

The Buyer must notify EnoLED within 15 calendar days after delivery to begin an RMA or carrier-damage claim for productsdamaged in transit. The same authorization process used for defective products applies.

3. Limited Warranty

3.1 Warranty Coverage and Period

EnoLED warrants that its products (the “Goods”) will conform to EnoLED’s published specifications in effect at the time ofmanufacture and will be free from material defects in workmanship and materials for six (6) years from the date ofshipment, or for any longer period stated on EnoLED’s website or the applicable product specification sheet at the time ofpurchase (the “Warranty Period”).

3.2 Installation and Use Requirements

Proper system design, configuration, installation, commissioning, use, storage and maintenance are essential to productperformance. Buyers must follow EnoLED’s instructions and recommended guidelines and should use appropriatelylicensed professionals for design and installation.

3.3 Warranty Exclusions

The Limited Warranty does not cover:

damage, failure or performance issues caused by improper design, configuration, installation, commissioning, storage,use or maintenance;
continued use of Goods after the Buyer has notified EnoLED of a defect;
Goods altered or repaired without EnoLED’s prior written consent; or
third-party products included with or associated with the Goods.

3.4 Warranty Claim Procedure

The Buyer must contact EnoLED within 30 calendar days after discovering, or when it reasonably should havediscovered, the claimed defect.
The Buyer must obtain an RMA form and RMA number and provide the requested product and defect information.
When EnoLED authorizes the return for evaluation, EnoLED will provide a return label. The signed RMA form and adescription of the claimed defect must accompany the returned Goods.
EnoLED will inspect and evaluate the returned Goods to determine whether the claim is covered.

3.5 Exclusive Warranty Remedies

For a valid claim made during the Warranty Period, EnoLED may, at its option, repair, replace or substitute the defectiveGoods or component, or issue a credit or refund not exceeding the original purchase price. A credit or refund may beprorated based on the time elapsed since delivery and the stated product life. These are the Buyer’s sole and exclusiveremedies for breach of this Limited Warranty. No labor charges will be accepted without EnoLED’s prior written approval.

4. Disclaimer of Other Warranties

EXCEPT FOR THE EXPRESS LIMITED WARRANTY ABOVE, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLELAW, ENOLED DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, WHETHER ARISING BY LAW,COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE. ENOLED MAKES NO WARRANTYREGARDING THIRD-PARTY PRODUCTS.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ENOLED WILL NOT BE LIABLE FOR SPECIAL, INDIRECT,INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR LOSSES ARISING FROM DELAYED DELIVERY, WHETHERTHE CLAIM IS BASED ON CONTRACT, WARRANTY, STRICT LIABILITY, TORT (INCLUDING NEGLIGENCE) OR ANY OTHERTHEORY. ENOLED’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE GOODS, THEIRMANUFACTURE, SALE, DELIVERY, USE, MAINTENANCE, REPAIR OR MODIFICATION, OR THE SUPPLY OF REPLACEMENTPARTS, WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCTS GIVING RISE TO THE CLAIM. THIS LIMITATIONAPPLIES EVEN IF AN EXCLUSIVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

6. Applicable Law and Consumer Rights

Some jurisdictions do not permit certain warranty disclaimers or limitations of liability. Nothing in these Terms andConditions excludes or limits rights that cannot lawfully be excluded or limited. The Limited Warranty does not affect anymandatory statutory rights available to a consumer.

7. Policy Updates and Contact

EnoLED may update these Terms and Conditions from time to time. The version in effect when EnoLED accepts an order willapply to that order unless otherwise agreed in writing.

Company	EnoLED Inc.
Address	63 Flushing Avenue, Building 131, Suite 201, Brooklyn, NY 11205, USA
Call / Text	347-826-5880
Website	https://enoled.com/contact-us/

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